Econ

Which of the following is NOT an activity typically performed by a company's call center?

Determining inventory levels of critical products

When an international shipment reaches the US, the importer of Record must file entry documents at the port of entry, and the goods are not legally entered into the US commerce until all of the following criteria are met, EXCEPT?

The Shippers Export Declaration (SED) has been submitted to CBP

A person or company who transports freight for a fee, and can be hired by anyone to transport goods is known as a?

Common Carrier

Which of the following statements describing how supply chain management in the service industry differs from supply chain management in the manufacturing industry, is NOT correct?

There is a lower ratio of labor to materials in the service industry

Which of the following BEST describes the services provided by Third-Party Logistics (3PL) companies?

They warehouse and distribute your products, and potentially perform some value add processes.

US Customs and Border Protection is part of what US Federal Department? (fill in the blank)

Department of Homeland Security

The concept of predicting the net profit which could be attributed to the entire future relationship with a specific customer is known as?( fill in the blank)

Customer Lifetime value

The release of technology which is subject to Export Administration Regulations, to a foreign national within the United States in known as? (fill in the blank)

Deemed Exports

Persuading customers to buy a higher-priced item than they originally intended to buy is referred to as: (fill in the blank)

up selling

Which mode of transportation has the lowest cost per unit? (fill in the blank)

Pipeline

The international agency that administers trade agreements, facilitates trade negotiations, and helps to resolve trade disputes, is the? (fill in the blank)

World Trade Organization

The term used to describe when a potential customer decides to leave the queue or waiting line is? (fill in the blank)

reneging

A company selected as the lead logistics partner charged with managing the activities of all the company's logistics partners, is known as? (fill in the blank)

4th Party Logistics

Which global facility type involves a factory set up to take advantage of government incentives, and/or reduced tax/tariff barriers, to meet regional or local market needs? (fill in the blank)

server factory

What is the term for the use of multiple modes of transportation to execute a single transport shipment? (fill in the blank)

intermodel transportation

Which of the following is NOT a Quality if Life issue used to help make global location decisions?

Infrastructure

Which of the following terms refers to a service industry distribution channel that combines learning with entertainment to appeal to customers looking for substance along with play?

Edutainment

Which one of the following is NOT a transportation pricing consideration?

Implicit Service

Which of the following is NOT one the four primary activities of Service Response Logistics?

Facilitating Goods

The goals and benefits of a good Customer Relationship Management program include all of the following EXCEPT?

Lower inventory levels

Foreign and domestic merchandise may be moved into Foreign Trade Zones, for activities such as storage, exhibition, assembly, manufacturing, and processing.

True

The average arrival rate of customer in a service supply chain does not influence the management of the actual waiting time or the perceived waiting time by the service company.

False

Break-bulk is the term used to describe when a warehouse receives a single large shipment and then separates that shipment into individual shipment/deliveries to multiple destinations.

True

The Weighted-Factor Rating Model is one of the methods used to compare the attractiveness of several global locations along a number of quantitative and qualitative dimensions.

True

A retailer with two cash register lines/ checkout stations is an example if a single channel, multiple-phase queuing system

False

Because government taxes and incentives can vary from country-to-country, they should not be considered when making a global location decision

False

Third Party logistic companies are primarily used in the domestic market and rarely used for international business

False

When using a Level Demand Strategy to manage service capacity, a service provider varies their capacity to match demand so that the service provider can handle fluctuations in the volume of customer demand

False

The length of time that customers are willing to wait for a service before leaving, or before lowering their perception of the quality of the service company, is directly related to the effectiveness of the queuing system being used by the service to manage customers.

True

The transportation term of sale known as Free On Board (F.O.B.) Origin requires that the seller legally retain ownership of the product from the point of origin until it reaches the buyers.

False

The logistics practice of unloading materials from an incoming truck or railcars and loading these materials directly onto outbound trucks or railcars, with little or no storage in between to reduce inventory investment and storage space requirements, is known as consolidation.

False